1) The New Gold Standard — The Business of Kindness
(9 Employee Engagement Principles for Creating a Company-wide Culture That Flows, Grows and Achieves
AWESOME Results Through Kindness)
Despite years of focus on the importance of kindness and respect in the workplace, most businesses still fall short of being a healthy and positive place to work day-after-day. Too many merely tweak a customer service script, create and distribute a new employee handbook in an attempt to improve morale, then disappear from the scene, leaving their frontline staff to expertly, handle all the real-life encounters with real-life customers (external / internal) with a cheerful smile on their face and the ultimate hope each engagement ends with a positive outcome.
With this out of date approach — You will never win at The Business of Kindness, says America's Untie the Knots® Consultant Ty Howard. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers (external / internal) with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without hesitation or regret. Howard also says, A work environment filled with kindness or the lack of kindness can make or break a company.
Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service -- such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more -- Ty Howard's The New Gold Standard — The Business of Kindness training session provides 9 Employee Engagement Principles to Create a Company-wide Culture That Flows, Grows and Achieves AWESOME Results Through Kindness.
For organizations large, medium and small, of any size or industry, The New Gold Standard — The Business of Kindness is a dynamic and resounding wake-up call to change the way your company thinks about its employees and customers. It will also inspire, energize and empower your participants to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization.
2) Respectful Workplace Training for Managers and Employees
(7 Ways to Build a Respectfully Healthy Workplace)
The rise of disrespectful behaviors in business seems to be at epidemic levels, and the result is a steady erosion in morale and productivity. A workplace known for being a hostile work environment and plagued with retaliation issues, is not only illegal, it can also be the beginning of symptoms of a larger problem.
Here's where you and your group effectively learn how to eliminate negative feelings, bad attitudes, toxic behaviors and unprofessional engagement to build better work relationships.
Creating a respectful workplace reduces incivility, insensitivity, sexual harassment, discrimination, and employee turnover in the workplace; while increasing respect, kindness morale, passion, productivity, teamwork, the achievement of business goals, desired results, and employee retention.
Ty Howard's Respectful Workplace training session starts with a discussion of the minimum requirements of respect, civility, sensitivity, anti-harassment and EEOC law, along with your organization’s policies preventing harassment and toxic behavior at work on the basis of all the protected characteristics including sex, race, age, religion, national origin, disability, and sexual orientation. Going beyond this, Ty addresses unconscious bias and microaggressions in the workplace and brings in your organizational values, as well as the values of the participants, to create a respectful and harmonious workplace.
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"Everyone truly enjoyed your message, as well as your very funny and entertaining delivery. We wish you continued success as you share your positive mind-set, philosophy and inspiration with other teams around the world."
~ Sheri S., Vice President, Research & Development
"Ty, Thank you for serving as the opening keynote speaker for our recent Annual Johns Hopkins HR Conference: Celebrating HR. Judging by the energetic response of your audience and the numerous high ratings post-conference evaluations we received, your presentation, Untie the Knots®, was well-received, relevant, and inspiring. We especially appreciated your sense of humor, comfort with the topic, very engaging and dynamic style, and obvious preparation. It was a pleasure having you on our agenda!"
~ Jeb K., The HR Conference Committee, Johns Hopkins Annual HR Conference
"Ty, I cannot say THANK YOU enough for such an amazing job you did today! Your Building an Attitude of Excellence motivational keynote presentation was exactly on point, per our discussion and requests. Our staff left the assembly feeling energized and feeling a higher sense of purpose."
~ Bobvita S., Strategic Director of Human Resources, University of Maryland, Robert H. Smith School of Business